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Help-centre / FAQ module with categories, search, related articles and REST API.
Magento
2.4.x
Luma
Legacy fallback
Source code
Shipped on day one
30-day refund
No forms, no questions
Overview
Every question a customer answers themselves is a ticket your team never sees.
Shoppers ask the same things over and over, shipping, returns, sizing, compatibility, and each one is an email, a delay, and a lost sale while they wait.
A complete, searchable help-centre at /faqs with categorised Q&A, each on its own SEO-friendly page, plus visitor question suggestions and “was this helpful?” voting, all brandable from admin.
Stores fielding repeat pre-sales and support questions that want to deflect tickets and capture FAQ search traffic at the same time.
Features
Every capability earns its place: built to solve a real merchant problem, not pad a feature list.
Customers ask the same things over and over. Give them a searchable help-centre so they answer themselves before emailing you.
Each Q&A gets its own clean URL with rich-result markup, so your help content pulls in search traffic.
A type-ahead search drops the right article down as customers type, no scrolling a long list.
“Was this helpful?” votes on every article show you exactly what to rewrite.
An “ask your own question” form collects real questions and queues them for you to approve.
Set colours, fonts, the hero image and contact cards from admin, no developer, no template edits.
Comparison
| eTechFlow (£69) | Amasty FAQ & Product Questions ($199) | Mirasvit Knowledge Base ($99) | |
|---|---|---|---|
| Price (1-year updates & support) | £69 | $199 | $99 |
| Categorised articles with clean URLs | Yes | Yes | Yes |
| Instant search + related articles | Yes | Yes | Yes |
| Answer feedback + gap reporting | Yes | Partial | Yes |
| REST API | Yes | No | Partial |
| Theme support | Hyva, Luma and custom | Hyvä ready | Hyvä ready |
Competitor prices are one-time licence prices from their public price lists, checked July 2026. Feature rows reflect each vendor's published product descriptions. Competitor prices are shown in USD as published by each vendor.
See it in action
The live demo runs the actual module on a Magento store. Explore the storefront and configuration before you buy.
A full step-by-step guide — installation, admin configuration and every option, with screenshots. Read it before you buy to see precisely what you're getting, and keep it on hand after.
Compatibility
| Platform | Versions | Other | Status |
|---|---|---|---|
MagentoPrimary | 2.4.x | - | Supported |
Customer reviews
4.6
5 reviews
Verified-purchase reviews. Moderated for spam.
Leah Turner
“Customers can find clear answers without leaving the store or waiting for a reply. The module feels integrated with the rest of the Magento storefront rather than appearing as a separate add-on. We have seen a clearer customer journey and fewer routine questions for our support team, and the overall experience is more consistent.”
04/08/2026
Hannah Turner
“We were dealing with common customer questions being scattered across pages and support replies. After adding FAQ, FAQ articles can be organised into searchable categories and related content and API access support a more connected help centre. The main difference for our store has been a smoother day-to-day workflow, fewer avoidable customer questions and less manual administration. It has been a strong fit for our Magento setup.”
25/04/2026
Mia Turner
“The core functionality does what we needed: FAQ articles can be organised into searchable categories. It centralises repeat answers and reduces avoidable support work. We had a small amount of configuration during the initial setup, which is why I would give it four stars rather than five. Overall, it is reliable and saves us considerable administrative time each week.”
02/12/2025
Ryan Turner
“Our technical team liked that FAQ keeps the workflow inside Magento. In particular, related content and API access support a more connected help centre. Installation and support were straightforward and well supported, and having source-code access made the extension easier to review for our environment.”
19/08/2025
David Turner
“After FAQ was configured on our Magento store, the day-to-day workflow was clear. We especially value that FAQ articles can be organised into searchable categories. The settings are easy to understand, and our team can manage the workflow without needing repeated developer assistance. It now replaces a task we previously handled manually.”
29/04/2025
Why this module not the other one
Every module on this marketplace is maintained by the engineers who wrote it. Reply to a support email and you get a code answer, not a chatbot.
Changelog
Every release we ship is listed here with the actual fixes, new features, and improvements. Real changes, no “bug fixes and improvements” placeholder lines.
Release notes not yet published.
Release notes not yet published.
30-day refund
Email [email protected] with the order ID. No forms, no required justification.
Engineer support
Reply to the delivery email. A member of our team responds within one business day. No ticket-queue first-line.
Updates and support
See your selected plan for the included updates and support period. Pricing and billing periods are shown in the plan selector.
Source code shipped
Full source code on every purchase. Audit it, patch it, fork it. No encrypted binaries.
Free installation
We install and configure the module on your store, free. Just tick Free installation at checkout.
Custom work
We do paid customisation on every module in the marketplace. Tell us what you need and we'll quote within one business day. No sales call. No "let's schedule a discovery."
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Compare the available plans, billing periods, and included updates and support above. Free installation and a 30-day money-back guarantee.
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