Fix, optimise and modernise your Magento store.

FAQ

Most-asked questions about working with us.

What is the difference between buying a module and hiring you for a service?

Modules are productised, fixed-price, instant-download solutions for common Magento and Hyvä problems. Services are engineering hours we apply to your specific store: migrations, custom development, audits, ongoing support. Most stores end up using both.

How do you price services?

Fixed price wherever the scope is well-defined (audits, migrations, installs, health checks). Transparent quote after a free 30-minute discovery call where scope cannot be fixed upfront (custom development, integration work). No retainers, no hourly surprises.

How long does a typical Hyvä migration take?

Eight weeks for a single-brand store on Magento 2.4.x with a moderately customised Luma theme. Six weeks for a clean default-theme migration. Twelve weeks for multi-brand or heavily-customised storefronts. We share a week-by-week timeline as part of the discovery call.

Do you sign NDAs and DPAs?

Yes. NDA on request before any technical conversation. UK GDPR-compliant Data Processing Agreement for any engagement that touches customer data. Both available in plain English on request.

Can you work alongside our existing development agency?

Yes. We do this regularly, especially on performance audits and Hyvä migrations where the incumbent agency owns the storefront. Clear scope, written hand-off, and we credit the incumbent in any case study output.

What is your refund or cancellation policy on services?

Fixed-price services include a 30-day post-delivery review window. If the delivered work does not meet the written scope, we either fix it or refund the unworked portion. We do not refund work already delivered; we do unwind in-flight engagements on a pro-rata basis.