AI Customer Support · Done for you
One system, trained on your store's own history and wired into your live Magento order data, answers every customer in seconds on every channel and cuts support costs by 60 to 80 percent. We build it, connect it and hand it over.
Prefer email? Use the contact form
Already running in production at Keystation, a UK Magento retailer: email, WhatsApp, Facebook, Instagram and phone in one dashboard, with AI handling support around the clock. We onboard 3 stores per month.
Everything below is included. One system, one team, live in 30 days.
Generic AI support tools bolt onto your store from the outside. This one plugs into Magento natively, order data, customer records and stock, because Magento is what we have built on since 2019. Works with Hyvä and Luma storefronts.
Email, WhatsApp, Facebook Messenger and Instagram DMs in one dashboard. Nothing sits unread in a channel nobody checks, and nothing gets missed.
RAG over your past support conversations and docs, so it answers the way your best agent would. It keeps learning from every new reply your team approves.
Native access to real-time order status, tracking numbers, product and stock info from your Magento database. “Where is my order” answers itself, accurately, in seconds.
Answers every call, handles routine queries end to end, and transfers to a human via Twilio the moment a call needs one. Your phone line stops depending on who is at a desk.
AI-first chat on your storefront with seamless human takeover, working alongside the phone agent and the inbox. Presale questions get answered before the customer leaves the page.
WhatsApp, email, SMS and phone follow-ups that bring buyers back. The recovery component targets 8 to 14 percent of abandoned carts, revenue on top of the cost saving.
£1,200+
What a single support agent costs per month, before management time, training and churn.
2 to 3
Agents most stores need just to cover every channel and every hour customers actually message.
24/7
What one AI system covers instead: every channel, every hour, no rota, no sick days, no handovers.
Four questions, answered in your browser. No email, no form, nothing collected.
The value of carts abandoned on your store each month, if you know it. Magento reports this under abandoned carts.
Only used to model the conversion lift from faster answers. Leave it blank and we simply skip that line.
Save
£1,680 / month
In agent cover you stop paying for, at 70% automation.
Grow
Speed
Total yearly impact
£26,760 / year
Agent saving plus recovered cart revenue, modelled over 12 months. These are estimates, not guarantees.
Directional estimate, computed in your browser. Nothing is sent or stored unless you ask us to email it.
Week 1
We audit your current support setup, connect Magento, your mailbox and your channels, and export your conversation history.
Week 2
The AI is trained on your historical conversations and docs, then tested against real past tickets until its answers match your best agent's.
Week 3
Unified inbox, website chat and messaging channels go live with the human approval loop on, so nothing unreviewed reaches a customer.
Week 4
The AI phone agent goes live on Twilio, cart-recovery flows switch on, and we tune everything against live traffic.
The guarantee
Live in 30 days or your setup fee back.
Then we keep tuning it at no extra charge until it handles at least 60 percent of your routine queries.
Keystation · UK Magento store · In production
Their entire support operation, in one dashboard
Already in production at Keystation, a UK Magento retailer: email, WhatsApp, Facebook, Instagram and phone, every channel in one dashboard, with AI handling support on chat and phone around the clock. This page describes the exact system they run.
Read the Keystation case studyThe team behind it
500+
Ecommerce projects delivered since 2019, most of them Magento. Your order data, stock logic and checkout are systems we work in every day, not an integration we learn on your budget.
The risk is ours, not yours. Our modules never need a call. This service starts with one: a 30-minute scoping call about your store, then a fixed quote. That is the whole process.
Prefer email? Use the contact form
Proven in production at Keystation. 500+ ecommerce projects since 2019. Live in 30 days or your setup fee back.
We onboard 3 stores per month, so every build gets our engineers' full attention. Book a call to hold a slot.
One system, trained on your store's own history and wired into your live Magento order data, answers every customer in seconds on every channel and cuts support costs by 60 to 80 percent. We build it, connect it and hand it over.
